Regulatory status 

Miller Insurance Services LLP 
Miller Insurance Services LLP is a limited liability partnership registered in England and Wales; Registered Number: OC301468; Registered Office: 70 Mark Lane, London, EC3R 7NQ. 

Miller Insurance Services LLP is authorised and regulated by the Financial Conduct Authority (FCA) to conduct general insurance activities. Firm Reference Number (FRN) 575243. Its regulatory status and permissions can be verified by checking the Financial Services Register on the FCA’s website.

Miller Insurance Services (Singapore) Pte Ltd 
Miller Insurance Services (Singapore) Pte Ltd is registered with and licensed by the Monetary Authority of Singapore to conduct direct insurance and general reinsurance business. Company Registration No. 200720342R.

Miller Europe SPRL
Miller Europe SPRL est une société privée à responsabilité limitée de droit belge; Val d’Or, Gulledelle 96, 1200 Bruxelles, Belgique 0708.954.984 (RPM Bruxelles); Inscription FSMA 0708.954.984. IBAN: BE46949007962036. Succursale de Paris, 40 rue La Pérouse, 75116 Paris, RCS Paris 849 440 458. 

Miller Europe SPRL London branch is registered in England and Wales; Registered Number: BR021148; Registered Office: 70 Mark Lane, London, EC3R 7NQ. Authorised and regulated by the Financial Conduct Authority. Firm Reference Number (FRN) 830524. Its regulatory status and permissions can be verified by checking the Financial Services Register on the FCA’s website. 

Alston Gayler & Company Limited
Alston Gayler & Company Limited is a limited liability company registered in England and Wales; Registered Number: 02258855; Registered Office: 70 Mark Lane, London, EC3R 7NQ. 

Alston Gayler & Company Limited is authorised and regulated by the Financial Conduct Authority (FCA) to conduct general insurance activities. Firm Reference Number (FRN) 310156. Its regulatory status and permissions can be verified by checking the Financial Services Register on the FCA’s website.

Complaints handling

At Miller, we are committed to providing a high quality and professional service and to act with honesty, integrity and transparency. However, we understand that there may be times when you may feel we do not meet your expectations. Should this arise, we would like to know as soon as possible so that any issues can be resolved quickly. A summary of our Complaints Handling Procedure is available below which includes details on how to submit a complaint and Financial Ombudsman Service referral rights. You may also choose to send an email to complaints@miller-insurance.com

Download Complaints Handling Procedure >

GDPR and data privacy 

The General Data Protection Regulation (GDPR) came into force on 25 May 2018, introducing significant changes to the way we must look after personal data. As data controllers, we recognise the importance of looking after personal data consistent with our legal obligations and wider corporate values. We have undergone a programme of work to prepare for GDPR compliance, which has included updating our privacy notice and our standard terms of business agreement (TOBA).

Download Data Privacy Notice >

Anti-bribery, anti-corruption and sanctions

Miller takes anti-corruption and anti-bribery extremely seriously and strives to comply with the statutory requirements of the Bribery Act 2010 and the Proceeds of Crime Act 2002 to the fullest extent possible. Please click here to read a summary of our policy. Miller also strives to comply with sanction regimes, please click here to read a summary of our internal policy. 

Foreign Account Tax Compliance Act

The Foreign Account Tax Compliance Act (FATCA) requires US organisations to be satisfied with the FATCA status of non-US entities. Up until recently, Miller has prepared and shared its documentation (see below) however on 13 December 2018 U.S. Treasury issued regulations that exclude non-cash value property/casualty insurance premiums from regulations implementing the Foreign Account Tax Compliance Act (FATCA). Therefore, going forward, Miller will not be issuing or updating FATCA W-8IMY.

Miller’s FATCA W-8IMY documentation previously used can be found in the links below:

Miller Insurance Services LLP

Miller Insurance Services (Singapore) Pte Ltd

If you have any questions please contact your Account Handler.

Brexit

On 31 October 2019, the UK will leave the European Union (EU). In this briefing we provide some information about how Miller and the wider insurance community is responding to the challenges presented by Brexit and the current uncertainties and their contingency plans.

Read the briefing >

If you have any questions or concerns, please contact brexit@miller-insurance.com

Conflicts of Interests

Miller is committed to mitigating or managing conflicts of interests and, in doing so, ensuring that it acts with integrity and in its clients’ best interests. A conflict of interests is where one party’s duty or obligation to another party will be improperly influenced by another conflicting individual interest, that may interfere with the appropriate delivery of that duty or obligation.

Our Conflicts of Interests Policy provides further details of our commitment, as well as information on the controls we apply to specific conflicts of interests. The policy applies to all Miller Group entities, including Miller Insurance Services LLP, Miller Europe SPRL, Miller Singapore PTE and Alston Gayler & Co Ltd.

Download Conflicts of Interests Policy >