Miller Insurance Services LLP is authorised and regulated by the Financial Conduct Authority (FCA) to conduct general insurance activities.

Our Firm Reference Number (FRN) is 575243. Our regulatory status and permissions can be verified by checking the Financial Services Register on the FCA’s website.

Complaints handling

At Miller, we are committed to providing a high quality and professional service and to act with honesty, integrity and transparency. However, we understand that there may be times when you may feel we do not meet your expectations. Should this arise, we would like to know as soon as possible so that any issues can be resolved quickly. A summary of our Complaints Handling Procedure is available below which includes details on how to submit a complaint and Financial Ombudsman Service referral rights. You may also choose to send an email to complaints@miller-insurance.com

Download Complaints Handling Procedure >

GDPR and data privacy 

The General Data Protection Regulation (GDPR) came into force on 25 May 2018, introducing significant changes to the way we must look after personal data. As data controllers, we recognise the importance of looking after personal data consistent with our legal obligations and wider corporate values. We have undergone a programme of work to prepare for GDPR compliance, which has included updating our privacy notice and our standard terms of business agreement (TOBA).

Download Data Privacy Notice >

Anti-bribery, anti-corruption and sanctions

Miller takes anti-corruption and anti-bribery extremely seriously and strives to comply with the statutory requirements of the Bribery Act 2010 and the Proceeds of Crime Act 2002 to the fullest extent possible. Please click here to read a summary of our policy. Miller also strives to comply with sanction regimes, please click here to read a summary of our internal policy. 

Foreign Account Tax Compliance Act

The Foreign Account Tax Compliance Act (FATCA) requires US organisations to be satisfied with the FATCA status of non-US entities.

Miller’s FATCA W-8IMY documentation can be downloaded both here and here

If you have any questions please contact fatca@miller-insurance.com

Brexit

On 29 March 2019, the UK will leave the European Union (EU). In this briefing we provide some information about how Miller and the wider insurance community is responding to the challenges presented by Brexit and the current uncertainties and their contingency plans.

Read the briefing >

If you have any questions or concerns, please contact brexit@miller-insurance.com