• 17 March 2020

The COVID-19 pandemic has tested organisations’ ability to adapt and continues to do so. At Miller, our key priorities are the health and wellbeing of our people and clients and providing continuity of service for our clients.

Our dedicated Response Team, formed of Heads of Business Units and Operations, are working alongside our Executive to coordinate our planning, policy and response to the outbreak. In light of recent developments, we have taken the following company wide approach:

  • to stop all international business travel until further notice
  • all colleagues across our London, Paris, Brussels, Singapore and New York offices will work from home until further notice.

This is an unprecedented situation, but our business continuity plans have been in place and stress-tested for some time. All of our teams, in particular our IT colleagues, are working hard to ensure that we can continue to work effectively and with minimal disruption.  

We are also working closely with our markets to ensure your business continues to be handled as usual. We want to assure you that maintaining coverage and managing / paying claims are critical to us and our planning is focused on ensuring our clients are protected in the event of more stringent measures being implemented. 

Like many organisations, we have executed robust contingency plans that enable us to continue to provide our clients with expert advice regarding the situations they are dealing with and those they may yet face.

Because each client’s circumstance is different, we do not believe it possible to issue one size fits all COVID-19 advice. We are encouraging our clients to contact us directly to discuss details of coverage and their specific circumstances so as to provide the best level of individualised service for our clients. We would also like to bring your attention to the following key points:

  • Insurance and reinsurance contracts often place ongoing obligations upon the policyholder such as a duty to notify regarding potential circumstances that may give rise to a claim within a specified time period, or the need to take certain action in the event of an insured peril triggering coverage. Other obligations include advising if there has been a change to your operations. Clients should familiarise themselves with their policy obligations, as compliance can be fundamental to maintaining coverage or pursuing a claim.
  • Premium payments must be maintained, otherwise this may impact your cover. Please make sure you highlight any potential delays in your ability to pay premium in good time to enable us to raise this with your insurers.
  • Please note that we will no longer be accepting payment by cheque from clients, only electronic payments.

If you have a COVID-19 claim, have any doubt as to the validity or efficacy of your current insurance contract or would like to discuss the most up-to-date guidance, please contact one of our claims specialists directly or alternatively you can use our people directory. Alternatively, please speak to your usual Miller contact who will quickly connect you with a Miller claims expert in your class of business (firstname.lastname@miller-insurance.com). Our one team approach means that our claims professionals liaise closely with our specialist placement teams ensuring a fully joined-up approach across our business.