We have a fantastic opportunity for an account handler to join. This role will provide prompt, accurate and effective account management support directly to clients and business unit.

Miller are a specialist (re)insurance broking partnership, with over 100 year history.

We always strive to be the best. That is why we focus on specialist areas where we have built up technical sector knowledge and have become a recognised leader in out chosen fields.

We are headquartered in London, with further offices in Ipswich, Bermuda, Brussels, Paris, Singapore and Switzerland.

The Property & Casualty business unit works not only across Miller but also out of our Paris, Brussels and Singapore offices. Our Retail team provides complementary cross selling support to other business units in Miller and our heavy industry expertise and Casualty teams capabilities support several initiatives. Our Cedant Facultative Reinsurance team can assist in the placement of original risks especially where critical cat or other capacity restricted cover is required and work with our DAPR team to secure reinsurance to support one of the largest accounts in Miller. 

The role will work within the Property team in an extremely varied client management and broking role, with a focus on Australian business. 

Responsibilities

  • Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
  • Keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
  • Preparation of market documentation in accordance with clients and market needs
  • Support the creation of presentations for both new and existing clients
  • Accurate and timely production of client documentation (Market Reform Contracts, Evidence of Cover, Policies etc)
  • Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines and diarising as appropriate
  • Liaise with technical teams to assist the delivery and processing of insurance placements
  • Maintain accurate and concise placing files, using corporate document management system
  • Liaise with compliance to ensure all procedures are followed
  • Accurate and timely input of data in all applicable systems
  • Perform quality control checks on all documentation
  • Grow existing portfolio by identifying new, and/or existing opportunities and participate in cross selling across Miller (where applicable)
  • Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
  • Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
  • Promote Miller brand and values to enhance Miller’s reputation in the market

Qualifications

  • GCSE English and Maths at grade C or 4 (or equivalent)
  • A levels (or equivalent)

Knowledge

  • Knowledge of Lloyd's, London and international insurance markets
  • Knowledge of the role of the insurance broker

Experience

  • Experience within a technical role in insurance broking or underwriting is highly desirable
  • Experience in a role that requires excellent attention to detail
  • Experience in a client or customer facing role, and of delivering excellent service
  • Excellent written and verbal communication, and negotiation skills

Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.

For further information on our initiatives in this area these please click here.

We recognise that many individuals are balancing careers with commitments outside of work and we are open to discussing flexible working situations. We also recognise that there may be adjustments we can make to support your application. Please feel free to discuss your requirements with your recruiter or our HR team.