There's never a dull day in SCR, Miller's dedicated people risks team. Whether it's helping a client through a complex situation somewhere around the globe or assiting one of the team with a difficult market relationship issue, no two days are ever the same. 

I joined the insurance industry in 1989 as part of an internship during my degree course. I’d not previously considered joining an insurance broker, but before I knew it I found myself in a team of two looking after kidnap and extortion risks in Latin America. 

Intern to permanent

I soon progressed from administrative duties to broking at Lloyd’s and talking directly to clients (no emails in those days!). At the end of my internship, I was offered a permanent role and the option to finish my degree part-time or pursue my ACII. In hindsight it seems like a big risk to take, but I loved what I was doing with a great team around me so I decided to stay. A decision I have never regretted.

“Working with a team of client-focused, problem solving and enthusiastic colleagues is great fun!”   

Growing with the business

Over time the team grew and so did my responsibilities and role.  We are now a team of over 70, based here in London and New York. Although it can be very challenging at times and some of the situations our clients find themselves in can be very complex and sensitive, I really enjoy the variety of my role which allows me to engage with clients, markets as well as managing the team and some strategic thinking.

Helping drive diversity

In my leadership roles I have always been one of a very few women, reflective of our industry as well as my role leading a business rather than a function. Although it can be intimidating sometimes being in the minority in a room, I've had some great allies along the way. This is why I signed up to join Miller’s inclusion committee, where I hope we can help deliver more diversity for the generations to come. 

Flexible working

I am a great advocate of all our colleagues making use of the flexibility available at Miller in any way they can, from agile working to Your Time.  When I had my two boys, I was at a particularly busy and full-filling stage of my career.  I was enjoying my role and was very keen to progress.  In those days that meant not being out of sight of clients for too long – how times have changed and for the better. 

Last year I took advantage of our Your Time scheme and was able to spend a month in the summer following my youngest son’s competitive sailing campaign.  My husband was fortunate enough to do the same and we both valued that time enormously. Not only for the time we spent as a family, but as a chance to get some perspective and time to re-energise ourselves.