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Compliance Manager

Reference: CM1

Level: Experienced

Business area: Compliance

Location: London


An opportunity has arisen for a Compliance Manager to join Miller’s Compliance team.  

The Compliance team of 11 individuals covers policy activities, monitoring activities, advice to the business, board assurance, sanctions screening and counter-party due diligence.

The Compliance Manager will be a key member of this team and will report to and work closely with the Head of Compliance, and will be responsible for providing effective, accurate and timely delivery of  compliance advisory services to the business,  maintaining, developing and implementing Miller’s compliance policy framework, and overseeing the delivery and quality of the Financial Crime and Business Entity Authorisation Teams.  

The Compliance Manager will also work closely with the Compliance Monitoring Team, to provide input to enable the effective development and delivery of the assurance control framework.

The Compliance function sits alongside the Risk and Internal Audit functions to form the Internal Control Framework. Each function reports to its respective Committee, which meet every quarter. Compliance also works closely with the Legal function and interacts with all areas of the business.

The role of the Compliance Manager will involve:

  • Implementing and continually developing Miller’s compliance policy framework, ensuring it remains appropriate based on Miller’s business activities and regulatory risk profile.
  • Assisting in the development and delivery of Miller’s compliance policy plan.
  • Scoping, planning and undertaking a schedule of compliance policy related projects, focusing on specific processes or key risk areas.
  • Keeping abreast of regulatory and legislative changes, and develop and operationally implement any new procedures, systems and controls.
  • Liaise with the Asia Compliance Officer to ensure overseas rules and regulations are similarly reflected by the firm’s policies and procedures.
  • To proactively provide timely and accurate regulatory advice to the business.
  • To proactively contribute to the on-going maintenance and development of Miller’s conduct risk framework.
  • To attend business unit meetings, to understand and indentify any new strategic, operational or commercial initiatives that will require compliance support or input.
  • To contribute and provide regulatory support in strategic or operational projects.
  • Ensure the timely and accurate completion and submission of Miller’s regulatory returns.
  • To maintain Miller’s overseas licences and registrations, and manage the process for the submission of new applications.
  • To draft and produce compliance reports for inclusion and review at Miller’s governing committee meetings.   
  • To assist in the development of compliance training modules and guides.
  • To identify and implement compliance process efficiencies.
  • To provide guidance to the Financial Crime and Business Entity Authorisation Teams, and maintain oversight and supervision of the quality, efficiency and timeliness of their output and projects.
  • Be responsible for ensuring that complaints and conflicts of interest are managed in accordance with regulatory expectations.
  • To ensure that Miller’s Appointed Representative policies and procedures remain fit for purpose.
  • To ensure that any recommended actions identified in Compliance Monitoring Reports are addressed in a timely manner.   
  • Liaising and working with business units to understand the regulatory risk profiles of their business and activities.
  • To utilise and manage resources, where appropriate, to ensure the delivery of scheduled compliance policy activities. 
The candidate

The candidate will be expected to demonstrate most of the following attributes:

  • Proven experience working in an insurance industry compliance role, preferably having held such a role in an insurance broking firm or a consultancy providing advisory services to broking firms.
  • A strong understanding of the insurance industry, and the regulatory environment within which Miller operates and the regulatory requirements it must meet.
  • An extensive understanding of the applicable regulatory framework and experience in developing and implementing policies and procedures which ensure that regulatory expectations are met, but also take into account any operational and commercial implications.
  • An in-depth understanding of the FCA’s expectations, in particular, the expectations in relation to each of its Principles for Businesses, conduct risk, ICOBS, CASS, SUP, SYSC, DISP and Appointed Representatives and Approved Persons.
  • A good understanding of the financial crime and know your client expectations that Miller is expected to comply with. 
  • Experience in managing the performance of others, to lead by example, as well as being able to assist in their on-going competence and knowledge development.
  • Strong interpersonal skills, allowing you to interact with individuals across all seniority levels, and have experience in being able to influence others.
  • Strong judgement and be able to arrive at accurate decisions, largely unsupervised, in a timely manner. 
  • Strong attention to detail and be precise in your work.
  • Strong report writing skills and have experience in producing reports using Microsoft Word and Excel.
  • Ability to work well within a team but also be self-driven, organised and self-motivated to deliver planned activities in a timely manner.
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