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Account Handler / Broker

Reference: GT12

Level: Experienced

Business area: Programmes - SCR

Location: London


An opportunity has arisen in the Special Contingency Risks division of Programmes for an Account Handler / Broker to join the team, handling Accident and Health business  


This position will be responsible for supporting and developing client relationships by providing quality administrative and service support directly to clients and Account Executives


The role will involve:


  • Understanding the clients’ business and risk management needs and looking for solutions to deliver those needs through the provision of ongoing service
  • Keeping track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
  • Preparation of market documentation in accordance with clients and market needs
  • Negotiating with London and overseas markets to place insurance risks in accordance with the client’s needs, as required
  • Advising clients on the selection of insurers and solutions available, as appropriate
  • Working closely and maintaining relationships with key market contacts, as required
  • Supporting the creation of presentations for both new and existing clients
  • Accurately and timely producing client documentation (Market Reform Contracts, Evidence of Cover, Policies etc)
  • Ensuring that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines and diarising as appropriate
  • Liaising with technical teams to assist the delivery and processing of insurance placements
  • Maintaining accurate and concise placing files, using the corporate document management system
  • Liaising with compliance to ensure all procedures are followed
  • Ensuring accurate and timely input of data in all applicable systems
  • Growing existing portfolio by identifying new, and/or existing opportunities and participate in cross selling across Miller (where applicable)
  • Performing quality control checks on all documentation
The Candidate

The candidate will:

  • Have experience working in a broking role and knowledge of the London insurance market
  • Have experience of handling retail Accident & Health business
  • Have GCSE Maths and English (at grade C or above)
  • Have strong communication skills
  • Enjoy working in a team
  • Have strong planning and organisation skills
  • Have good attention to detail


The following would be desirable:


  • Experience of handling A&H tenders / RFP's
  • NGO/IGO experience
  • Languages - French, Italian or Spanish
Data privacy notice

We collect personal information during the recruitment process from the following sources:

 You, the candidate.

  • Any nominated Recruitment agencies from which we may collect the following categories of data on your behalf: CV, Contact information, Address, Passport/visa, Current salary, current employer, name of current employer.
  • Sterling Talent Solutions UK Limited background check provider, from which we collect the following categories of data: First name, Middle names, Surname, Former names, Date of birth, NI number/ Country-specific similar ID, Nationality, Place of birth, Address history, Telephone number, Email address, Employment history, Education history, Education certificates, Passport photo page or other relevant ID document / visa, Proof of current address.
  • Call Credit reference agency, from which we collect the following categories of data: Address confirmation, details relating to county court judgments, insolvencies and bankruptcies. This is a consumer check for employment purposes only that does not leave a footprint on your credit rating.
  • Disclosure and Barring Service in respect of criminal convictions.
  • Your named referees, from whom we collect the following categories of data: we contact references provided by the data subject (people being checked) under full consent from the data subject and in a legitimate business / on-boarding requirement of Miller.

We will collect additional Personal Data in the course of job-related activities throughout the period of you working for us.


Situations in which we will use your Personal Data

We need all the categories of information in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases, we may use your Personal Data to pursue legitimate business interests of our own (in running a successful international design practice) or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your Personal Data are listed below.


For employment candidates, we will use the personal information we collect about you to:


  • Assess your skills, qualifications, and suitability for the work OR role.
  • Carry out background and reference checks, where applicable.
  • Communicate with you about the recruitment process.
  • Keep records related to our hiring processes.
  • Comply with legal or regulatory requirements.

It is in our legitimate interests to decide whether to appoint you to a role since it would be beneficial to our business to appoint someone to that role.  We also need to process your personal information to decide whether to enter into a contract of employment with you.  Having received your CV and covering letter, we will then process that information to decide whether you meet the basic requirements to be shortlisted for the role. If you do, we will decide whether your application is strong enough to invite you for an interview. If we decide to call you for an interview, we will use the information you provide to us at the interview to decide whether to offer you the role. If we decide to offer you the role, we will then take up references and carry out a criminal record before confirming your appointment.

Criminal records


A criminal check relating to unspent convictions (Basic DBS) will be conducted on our behalf, as part of the pre-hire process by a third party, Sterling Talent Solutions UK Limited. This is a compliance / HR requirement of Miller for relevant roles.


We will collect information about your unspent criminal convictions history if we would like to offer you the work (conditional on checks and any other conditions, such as references, being satisfactory). We are entitled to carry out a basic criminal record check for our legitimate business purposes of satisfying ourselves that there is nothing in your criminal convictions history (in line with UK rehabilitation rules) which makes you unsuitable for the role.


Once the hiring process is complete, the criminal certificate will be deleted, however a record of the result may be retained.

We will only use information relating to criminal convictions where the law allows us to do so.  In rare circumstances, we may use information record relating to unspent criminal conviction(s) where it is necessary in relation to legal claims, where it is necessary to protect your interests (or someone else’s interests) and you are not capable of giving your consent, or where you have already made the information public.

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