PD359: Senior Claims Broker/Technician - Marine
(Hull & Machinery)
Job Purpose:
To provide a prompt, accurate and efficient claims service to the Marine Business Unit, for the benefit of Miller, its clients and markets.
Principal Accountabilities:
- Ensure the requirements of external legislation and regulations, company best practice and other general business compliance procedures are adhered to at all times
- Promote Miller brand and values to enhance Miller's reputation in the market
- Ensure a swift response and settlement of claims, whilst constantly reviewing service standards, including setting appropriate personal priorities.
- Provide documentation for processing and payment of claims
- Responsible for negotiating and adjustment of claims with underwriters/clients
- Maintain and update localised in-house systems (claims post book, stats and TWINS tracking). Use of market electronic claim collection and advisory systems
- Ensure that a clear line of communication is maintained with the administration and placing team with regards claims related issues, to sustain an efficient processing environment
- Provide assistance when required by way of provision of figures and/or other information to Placing and Accounts department
- Escalate any service related complaints to the Claims Manager to ensure they are addressed promptly and appropriately using the agreed complaints procedure
- Provide advice to clients where required in respect of claims matters.
- Perform assigned responsibilites as delegated by more senior members of the team.
- Delegate work to more junior members of the team as appropriate.
- Provide supervisory and training assistance for more junior members of the section, as appropriate.
Qualifications
Preferably studying towards a CII Qualification
Knowledge:
- Good knowledge and experience of Hull & Machinery claims
- Knowledge of relevant markets used, e.g. Lloyds, London, Overseas
- Knowledge of relevant products within the particular class of business and the appropriate underwriters for that class
- Knowledge and application of approving regulation and statutory requirements
- Thorough understanding of relevant insurance laws, the technical aspects of various insurance policies and the fundamentals and procedures of advising on insurance
- Understanding of what is conferred by confirmation of cover to clients and underwriters
Skills:
- Able to analyse and advise on claims
- Maintain strong relationships with relevant markets
- Strong verbal and written communication skills
- Able to prepare and maintain accurate and precise reports and records
- Able to work as part of a team
- Ability to prioritise own workload
- Strong negotiation & influencing skills
- Eye for detail, methodical and highly organised
- Self motivated
- Able to work under pressure and to strict deadlines
- Approachable and able to anticipate reaction of clients, especially in shock situations such as personal injury and catastrophe events, to be sympathetic, understanding and supportive
- Advanced/intermediate knowledge of Microsoft applications e.g. Word, Excel, Outlook and PowerPoint
- Detailed and high level of proficiency in relevant Miller insurance computer systems, including Flex and/or TWINS
Measures;
Feedback from internal and external clients (including supervisor)