Client testimonial
To assess our service and gather recommendations for improvement we undertake a survey across a selection of clients every couple of years, conducted on our behalf by an independent external consultant. The most recent survey was undertaken in the autumn of 2006 across a representative sample of our clients.
What our clients said about Miller
"Great people - a wonderful organisation"
"Miller is unparalleled in our opinion"
"Miller is a vast improvement on my last broker"
"Its honesty, integrity and track record are second to none"
What clients said about our specific service areas
Performance - "Miller's performance is better than its competitors' because of its integrity and market knowledge"
Efficiency - "Everything is quicker at Miller"
People - "Exceptionally professional - very good at what they do"
Communication - "They are responsive and we have access to senior people as required"
Commercial value - "Miller has made great strides with technology and is way ahead of its competition. This allows us to provide superior service to our customers"
What clients say are our key strengths
Key strengths cited by our clients included:
- Our reputation and track record
- Knowledgeable people/understanding of our clients' business
- Specialist focus and breadth of services
- Underwriter relationships, market knowledge and strong market position
- Our overall performance and delivery
- Integrity
- Responsiveness
- Intellectual breadth and depth
- Technical back up and quality of support staff
- Our independence and size
- Access to senior figures, strength of depth of team
- Retaining a personal touch
- Being 'in tune' with clients