Regulatory matters

Procedural and process information

Miller Insurance Services LLP is authorised and regulated by the Financial Conduct Authority (FCA) to conduct general insurance activities. Our Firm Reference Number (FRN) is 575243. Our regulatory status and permissions can be verified by checking the Financial Services Register on the FCA’s website, a link to which is below

Financial Conduct Authority - financial services register

Complaints handling procedure 

At Miller, we are committed to providing a high quality and professional service and to act with honesty, integrity and transparency. However, we understand that there may be times when you may feel we do not meet your expectations. Should this arise, we would like to know as soon as possible so that any issues can be resolved quickly. A summary of our Complaints Handing Procedure is available below which includes details on how to submit a complaint and Financial Ombudsman Service referral rights. You may also choose to send an email to complaints@miller-insurance.com.

Download a copy

GDPR and data privacy 

The General Data Protection Regulation (GDPR) comes into force on 25 May 2018, introducing significant changes to the way we must look after personal data. As data controllers, we recognise the importance of looking after personal data consistent with our legal obligations and wider corporate values. We have undergone a programme of work to prepare for GDPR compliance, which has included updating our privacy notice and our standard terms of business agreement (TOBA).

View our updated Privacy Notice

Anti-bribery, anti-corruption and sanctions

Miller takes anti-corruption and anti-bribery extremely seriously and strives to comply with the statutory requirements of the Bribery Act 2010 and the Proceeds of Crime Act 2002 to the fullest extent possible. Please click here to read a summary of our policy. Miller also strives to comply with sanction regimes, please click here to read a summary of our internal policy.

Foreign Account Tax Compliance Act

The Foreign Account Tax Compliance Act (FATCA) requires US organisations to be satisfied with the FATCA status of non-US entities.

Miller’s FATCA W-8IMY documentation can be downloaded below.

Miller Insurance Services LLP

Miller Insurance Services (Singapore) Pte Ltd

If you have any questions please contact: fatca@miller-insurance.com