Our awards
Miller wins two prestigious ACORD awards
Miller has received two of the 2011 ACORD Awards, given by the global insurance standards organisation at its annual Implementation Forum in Fort Lauderdale on the third of November. The awards recognise the leading role that Miller has played in major London Market modernisation initiatives this year, which has led to more widespread adoption of ACORD’s RLC (Reinsurance & Large Commercial) data standards.
Miller received the Pioneer Award for being the first broker to implement eAccounting, which improves the automation of premium submissions to London Market insurers. They also received the Volume of Live Transactions Award for their work on eEndorsements, where they were the leading broker by volume of endorsement transactions in the initial nine months of the London implementation for marine business.
Commenting on the Awards, Steve Spicer, head of business change at Miller said, “We are proud to have won these two awards for the success we have had with eAccounting and eEndorsements in the last year. The credit must go to our employees who have undertaken these projects with tremendous enthusiasm and, at times, a fair amount of perseverance. We have been ably supported by our software supplier, Trace Isys, who has established and integrated their message gateway with our TWINS system. This is however only a starting point, and we are looking forward to both building on these foundations next year and supporting the market as a whole as more participants realise the benefits of process improvement based around the exchange of ACORD compliant information”.
December 2010 Company of the Year - Miller
Miller has been awarded the title of Company of the Year at the Insurance Day London Market Awards 2010.
The award was presented to Chief Executive Graham Clarke at the awards which took place at Grosvenor House, Park Lane, London. This is a key event in the insurance calendar and recognises excellence, achievement and innovation within the industry.
The judges felt that Miller’s successful strategy demonstrated very clearly the appeal of an alternative broking proposition for clients and employees alike. In the past year, the business has gone from strength to strength, investing in the recruitment of a significant numbers of brokers to increase the breadth and depth of core reinsurance business, broaden the direct corporate offering and strengthen its financial position.
During what has been a period of market uncertainty, it was felt by the judging panel that Miller had come through difficult times in excellent shape achieving challenging growth and profitability targets.
Commenting on the award Graham Clarke said, “I am delighted that Miller has been recognised with this prestigious award. It is an exciting time for us as a firm and to be chosen from our peers is testament to our client centred approach and the continuing commitment of our teams.”
Steve Spicer, Head of Strategic Business Applications at Miller, was also honoured as Industry Achiever of the Year for his role as an internal and market champion for e-enablement and interconnectivity initiatives.
He was praised for his ‘zeal to improve the agility of the market’ and ‘sheer enthusiasm for process reform’ which was recognised as having been crucial to the success that has been achieved to date.
Sue Langley, Director of Market Operations at Lloyd’s commented, “Ensuring take-up for the Exchange is down to ambassadors like Steve. Without his advocacy we would not be where we are today.”
September 2010 Miller wins three in a row
Miller has been named best direct and reinsurance claims broker in the 2010 Global Broker and Underwriter London Market Leaders survey for the third year time.
Miller Chief Executive Graham Clarke said: "Miller is delighted to have been awarded the title of best claims broker for the third year running in Global Broker & Underwriter’s London Market Leaders Survey. What differentiates Miller is that our claims managers sit and work alongside broking and technical teams, speeding up communication and enabling us to deliver the highest possible service to all our clients."
This is the third year in a row that Miller has received the award for insurance claims. Miller also won the best property broker and reinsurance claims award in the survey, both of which the London broker also won in 2009.
The Global Broker and Underwriter London Market Leaders survey, in association with FINEOS was an anonymous and unprompted one, taking on board the views of over 3,500 brokers and underwriters who are actively involved in the London market.
October 2009 Miller again named top broker for claims handling
Miller has been named as best broker for insurance and reinsurance claims in the 2009 Global Broker and Underwriter London Market Leaders survey.
John Bissell, Head of Operations at Miller commented, “To win such an award once is very pleasing but to have been voted best broker in terms of claims for two years in succession is both very satisfying and attests to the consistency of high standards we strive for.”
Mr Bissell adds, “We have introduced our own electronic claim system which cuts down the level of paper and uses technology to speed the way we handle our claims. We are proud that our efforts have been recognised in such a competitive market.”
The Global Broker and Underwriter London Market Leaders survey was anonymous and unprompted, taking on board the views of over 3,500 brokers and underwriters actively involved in the London market. In addition, Miller also came top of the property category.
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July 2009 Political risk broker of the year
Miller has been awarded the title of ‘Insurance Broker of the Year broking Political Risk’ at the Reactions London Market Awards 2009.The award was judged by an independent panel. Miller had been short listed following an extensive survey by Reactions of risk managers, insurers, reinsurers and brokers to find out who is the best in the business. Tim Press, of special risks at Miller said, “At Miller we work with highly complex and specialist areas of the insurance market and we are very pleased to have been recognised for the forward thinking approach we have taken to the broking of political risk insurance.”
December 2008 Most Innovative Product/Service Award
Miller received the ‘most innovative product/service’ award for its online services portal. These awards are a key event in the insurance industry calendar, recognising excellence, achievement and innovation within the industry.
Online services is a bespoke extranet system developed by Miller. It is unique in the Lloyd’s binding authority sector, both in the range of services it provides and the cost reductions that it delivers. It provides a real-time data capture system removing the time-lag inherent in the traditional bordereaux reporting. Miller has significantly improved the process, by enabling users to make rapid, informed decisions based on a clear understanding of current business. Gary Clark of Miller said “We were honoured to be presented with the award of ‘most innovative product/service’. It is a great accolade and we are delighted that our innovation and achievement has been recognised within the industry.”
March 2008 Leading broker for European hedge funds
At the 2008 Hedge Fund Journal Awards, Miller won the award for Best Provider of Directors and Officers (D&O) and Professional Indemnity (PI) Insurance to the European Hedge Fund Industry.